📋 Summary: Defective or damaged items may be exchanged within 30 days with original packaging and receipt. Consumable products (e-liquid, disposables, pods) cannot be returned once opened. All sales on clearance items are final.
What's Eligible for Exchange or Return
✓ Eligible
- Defective devices (manufacturing defect, not user damage)
- Items damaged in transit for delivery orders
- Wrong item sent in an online order
- Unopened hardware in original sealed packaging within 30 days
- Accessories that fail within 30 days of purchase
✗ Not Eligible
- Opened or used e-liquid, nicotine salt, or disposables
- Devices damaged by user misuse, water, or dropping
- Items without original packaging
- Items without a receipt or order number
- Clearance or final sale items
- Items returned more than 30 days after purchase
- Coils or pods that have been used
30-Day Exchange Window
Hardware products (devices, mods, kits) that are defective or arrive damaged may be exchanged for the same item or store credit within 30 days of purchase. The item must be:
- In its original packaging (box, inserts, accessories all included)
- Accompanied by your original receipt or online order number
- Free of physical damage caused by use, drops, or moisture
We exchange for the same item when available. If the item is out of stock, we issue store credit for the full purchase price.
Defective Device Policy
If your device stops functioning correctly within 30 days of purchase and the failure appears to be a manufacturing defect (not physical damage), bring it in-store with your receipt. Our staff will inspect the device. If the defect is confirmed, we will exchange it or issue store credit at our discretion.
Many device manufacturers also offer their own warranty programs. Our staff can advise on manufacturer warranty options for specific brands (SMOK, Vaporesso, and others typically offer 90-day manufacturer warranties directly).
Online Order Issues
If your online order arrives with the wrong item, a damaged item, or a missing item, contact us within 7 days of delivery and we will make it right at no additional cost to you.
Contact us with your order number
Email or call within 7 days of delivery. Include photos of the item and packaging if damaged.
We review and confirm
We'll get back to you within 1 business day to confirm next steps.
Exchange or refund issued
Replacement shipped or available for pickup, or refund issued to original payment method within 3–5 business days.
Refunds
Refunds to original payment method are issued only for:
- Wrong items sent that cannot be replaced due to stock issues
- Orders cancelled before fulfillment
- Delivery orders that were never received due to our error
Refunds are processed to your original Stripe or Sezzle payment method and typically appear within 3–5 business days depending on your bank.
How to Start a Return or Exchange
In-store: Bring the item, original packaging, and receipt to either location during business hours.
Online orders: Email elevat3.group@gmail.com with your order number and a brief description of the issue.
Bethany: (405) 722-8380 · 8002 NW 39th Expressway · Mon–Sun 9:30AM–10PM
Yukon: (405) 754-4238 · 1300 W. Vandament Ave., Ste 2401 · Mon–Sun 10AM–10PM